FAQs

Currently, we are offering all Destiny 2 PVE and PVP services, as well as all Apex Legends services, for all platforms (Xbox One, PS4, and PC).

We do! Aside from the sales we have on individual products and on some bundles that are listed in Services, we offer a 10% discount off of ALL services to all active and retired/discharged military and public service members including police officers, firefighters, and EMTs. In order to get this discount in effect for you, please email us at info@mastercarries.com. Additionally, we have an incredible Master Credits rewards program where you earn credits every time you order, whenever you refer a friend, plus exclusive discounts weekly, rewards on your birthday, and more!

Generally, our services run Monday through Friday from 11 PM - 2 AM PST and all day Saturday and Sunday. Due to some holidays and in-game events, some hours may be restricted.

An account recovery and a Play With Us service are two very different types of services. Account recoveries are services where we play on your account and requires that you give us your email and password information that is associated with your gamertag. These services are usually the fastest and are done when it is convenient for you to be off of your account. Please read more about the extensive security measures in the next question below.

A Play With Us service is where you play with our professional team and we teach you the activity's mechanics. These services are most popular in raids, but can take much longer than recovery service due to the time it takes to teach so that you're getting the best experience possible. We believe in thorough education, so we will not expect you to sit back unless you absolutely don't want to participate.

PLEASE READ MORE ON SAFE RECOVERY GUIDELINES AND PRACTICES!

First and foremost, we treat and respect every single account as if it were our own, plus some. We completely understand the hesitation to provide account information and have somebody else log into your account, but we hope that you provide us with trust so that we can accomplish the service you're paying for. Also, our hundreds of customer reviews don't lie.

We strive to maintain an unparalleled level of professionalism and honesty, and in order to do that, we would never jeopardize your account information (or any personal information for that matter). We will provide you with a log in time and a notification when we log out in addition to an entire list of rewards for the activities completed. We will always be in communication to make sure you feel at ease while we complete the task at and. We are all gamers, and we know the sense of caution that comes with account recoveries, but we hope that you will trust us to stand by our moral and business values. We 100% guarantee that we will never jeopardize, sell, share, improperly store, or abuse the information that you provide to us and that you pay for.

PLEASE READ MORE ON SAFE RECOVERY GUIDELINES AND PRACTICES!

After you place an order, we will contact you shortly thereafter via the listed method of contact to discuss details to make the service run as smoothly as possible, including a tentative date and time, sometimes best weapons, etc. Additionally, you will receive a receipt via email from us confirming that we received your order and any extra information pertinent to your service.

Currently, we accept every major credit card including Visa, MasterCard, Discover, AMEX, as well as PayPal and Apple Pay! We do NOT accept account trading, gift cards or other exchanges as a form of payment for services.

PLEASE READ MORE ON SAFE RECOVERY GUIDELINES AND PRACTICES!