Refund policy

Refunds
Generally, we do not accept or approve refunds unless an extenuating circumstance arises.

To be eligible for a refund, you must contact us directly and we will discuss the best course of action. If a service is complete, you will not be refunded after the fact.

To complete your refund, we require a receipt or proof of purchase. If a refund is approved, you will be refunded to the original form of payment; NO EXCEPTIONS.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account to ensure you haven't received it.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mastercarries@gmail.com.

Exchanges (if applicable)
We only exchange services in limited events; if you purchase a service from us, we will not refund you because you've already completed it yourself per our return policy. If you would like to discuss an exchange for a different service, please contact us directly. If there is a difference in price for an exchanged service, the customer is responsible for paying the difference.