Season Pass Ranks
Rewards
Requirements:
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You must own the Season of the Wish DLC
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You must be 1790 Light Level
Have any questions that aren't answered here or on our FAQ page? Please contact us via methods found on the "Contact" page!
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The MC Process
Place Your Order
The first step is simple: place your order. Select from our hundreds of services on a specific service page with the options available.
If there's a service you need, options you don't see on the page, or you're unsure of what to choose, do not hesitate to reach out and our team will be happy to assist!
Don't forget to sign up for your free VIG Rewards from the get-go - start earning those points immediately and start savings!
The MC Process
Enter Our Queues
Once your order is placed, you will enter into your platform-specific queue. We have teams dedicated to each platform. Additionally, we have both Fast Track and Standard queues; Fast Track prioritizes your order so that it is pushed above Standard (or non-Fast Track) queue. Generally, Fast Track orders are started within 24-36 hours of purchase; Standard orders are started within 48 hours of purchase.
Oftentimes, completion time is much sooner than the timeframe listed above - completion times are highly dependent on order volume.
The MC Process
Order Assigned
Once one of our team members has a team ready, your order will be assigned to one of our pros. This sherpa/team member is the only person who has access to your order information, which is another layer of our security measures.
Once your order is assigned or picked up by our team, we move to step 4.
The MC Process
Receive Login Warning
10 to 15 minutes prior to your order beginning, you will receive a login warning via your preferred method of contact (email, text if located in the US or Canada, Facebook Messenger, Instagram, etc.). You are always welcome to include in your order notes your preferred method of contact; if nothing is specified, we will default to either email or text - whichever you checked out with.
Upon logging in, our standard practice is to set your account to appear offline.
The MC Process
The Quick Wait
Once our team has successfully logged in, you MUST remain off of your account until we have notified you that we have completed your service. If you login while we are active/in an activity, it will boot us from your account.
As we complete your service, you are welcome to ask for us updates, check progress via tracker apps, or hang out. Our teams are pros, so completion times are truly the quickest in the industry (check out our reviews if you don't believe me).
The MC Process
Receive Completion Notification
Once our team has completed your service, we will:
1. Create a hand-written drop list of loot received during the service
2. If applicable, set any game settings back to how you had them prior to us logging in
3. Notify you that we are logged off, send your drop list, and a thank you directly from our admin team!
We are always happy to answer any questions following your service.